Shipping Information

Thank you for choosing orokuna. We are committed to delivering your joint support and wellness products to you as quickly and safely as possible so you can get back to moving with comfort and confidence.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include your tracking number.

2. Domestic Shipping Rates and Estimates

We offer reliable shipping options across the United States:

  • Standard Shipping: Typically arrives within 5–10 business days.

  • Expedited Shipping: Available at checkout for those who need relief sooner.

  • Free Shipping: We are proud to offer Free Standard Shipping on all orders over $50.

3. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Shipping to P.O. Boxes

Some of our carriers have limitations regarding shipping to P.O. Boxes. If your address falls into this category, we will contact you via email to ensure we find the best way to get your package to you.

5. Damaged or Missing Items

At orokuna, we take great care in packaging our products. However, if you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately at service@orokuna.com so we can make it right.

6. International Shipping

At this time, we primarily ship within the United States. We are working on expanding our reach to support customers worldwide in the near future.

Questions about your delivery?

Our customer service team is standing by to help you track your package or answer any logistical questions.

  • Email: service@orokuna.com

  • Phone: (+1) 4017646067

  • Address: 432 LEXINGTON STREET SUITE C, DELANO, CA 93215

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)