Refund & Return Policy

At orokuna, your satisfaction and physical well-being are our top priorities. We understand that finding the right fit for joint support is essential for your recovery. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • In the original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Hygiene & Safety (Important for Wearables)

Due to the nature of our products (compression sleeves, braces, and gloves), items must be clean and free of wear, pet hair, or odors to be eligible for a return. We cannot accept returns on items that show signs of long-term use for hygiene and safety reasons.

3. Return Process

To start a return, please follow these steps:

  1. Email our support team at service@orokuna.com with your order number and the reason for the return.

  2. Our team will provide you with a return authorization and the shipping address: 432 LEXINGTON STREET SUITE C, DELANO, CA 93215.

  3. Please note that customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5–10 business days).

5. Exchanges (Sizing Issues)

If you ordered a size that doesn't fit quite right, we are happy to exchange it for you! Please contact us at service@orokuna.com so we can help you find the perfect fit to support your mobility journey.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at (+1) 4017646067. We will arrange for a replacement or a full refund at no additional cost to you.

Contact Our Support Team

We are dedicated to ensuring you have the best experience possible with our products. If you have any questions regarding our policies, please reach out:

  • Email: service@orokuna.com

  • Phone: (+1) 4017646067

  • Mailing Address: 432 LEXINGTON STREET SUITE C, DELANO, CA 93215

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)